Process
We work with you, not for you.
That means getting to know you and your business is key.
Discovery
Getting to know you and your business is vital to a successful outcome, so we spend as much, or as little, time with you to satisfy all the answers to our questions.
This means listening intently to gain strategic insight into your business and your customers.
Design
The design phase is an iterative phase and looks to address all the problems outlined and understood in the discovery phase.
Equally important is your involvement here as this will help to inform the outcome. We’re not yes men, so sometimes our ideas may challenge you.
Yes, this is the exciting step, but we cannot emphasise how important the understanding of your business underpins our design thinking here.
Development
Our in-house team of developers turn our thoughts and ideas into robust solutions.
We offer off-the-shelf or bespoke solutions, but again, that entirely depends on the business objectives established at the start and the type of product or service on offer.
All our solutions are hosted and monitored giving you the peace of mind that should anything go wrong, we will know about it before you do.
Delivery and measurement
We aren’t a ‘hit and run’ agency and pride ourselves on our long-term relationships with our clients. Our strength lies in a continued relationship where we gain further insight into your business, measure outcomes and navigate the path of change with you.
About us
These days, everyone claims to be fluent in both branding and digital.
Founding partners Marcus Taylor and Craig Thomas, still believe they are a genuine hybrid of the different disciplines, equally experienced in brand positioning but with the technical understanding required to deliver a robust digital solution and user experience with flair.
We’re a small team and being small means that your projects don’t get passed down the chain of command. It allows us to be very hands-on with a consistency, transparency and accessibility that our clients really appreciate.
Our London studio reflects the balance of our core disciplines, nestled between the thriving design-centric Clerkenwell and tech-savvy Shoreditch.
You can also occasionally find us in the design press, award sites, Twitter, Instagram, Linkedin or the pub.
Business pain points, and how design can help #2. Your brand communications have fallen behind your business.… https://twitter.com/i/web/status/1151862331489574912 …
@ttdesignlondon about 3 hours ago
Clients
We enjoy long lasting relationships with our clients, often becoming a valuable extension to the in-house team. As your business grows and evolves, we help you to leap the hurdles and adapt to the shifting landscape.
“Taylor/Thomas have made the difference in Fontsmith not just having a site that just works, but having a site that is incredibly well thought out and detailed. They took time to really understand how the business works and how we need to continually adapt. For a business like ours, their insight is invaluable.”
“Simmons needed an agency that would spend the time to understand our business and get a feel for what makes us different. Taylor/Thomas got to the heart of our business and delivered a website that sits perfectly alongside our ongoing shop refits and brand collateral.”
“Taylor/Thomas manage to deliver ‘big agency’ quality – in terms of thinking and design solutions – with boutique levels of service. The team are clever, hands-on, problem-solvers – willing to go above and beyond, with a personal, genuine approach and great attention to detail. A joy to work with.”
“Taylor/Thomas has been a major factor in our website’s success, helping us stand out from our competitors and attract the right people.”