business by design

We clarify the complex, help facilitate growth and create tangible value. Through discovery and design we create solutions that are both elegant and effective for businesses and brands.


We don’t do ‘one size fits all’.

Our solutions are born out of solving problems, and not all problems are the same. Our broad range of projects is testament to that.


We work with you, not for you.

That means getting to know you and your business is key.


Getting to know you and your business is vital to a successful outcome, so we spend as much, or as little, time with you to satisfy all the answers to our questions.

This means listening intently to gain strategic insight into your business and your customers.


The design phase is an iterative phase and looks to address all the problems outlined and understood in the discovery phase.

Equally important is your involvement here as this will help to inform the outcome. We’re not yes men, so sometimes our ideas may challenge you.

Yes, this is the exciting step, but we cannot emphasise how important the understanding of your business underpins our design thinking here.


Our in-house team of developers turn our thoughts and ideas into robust solutions.

We offer off-the-shelf or bespoke solutions, but again, that entirely depends on the business objectives established at the start and the type of product or service on offer.

All our solutions are hosted and monitored giving you the peace of mind that should anything go wrong, we will know about it before you do.

Delivery and measurement

We aren’t a ‘hit and run’ agency and pride ourselves on our long-term relationships with our clients. Our strength lies in a continued relationship where we gain further insight into your business, measure outcomes and navigate the path of change with you.


We enjoy long lasting relationships with our clients, often becoming a valuable extension to the in-house team. As your business grows and evolves, we help you to leap the hurdles and adapt to the shifting landscape.


“Taylor/Thomas have made the difference in Fontsmith not just having a site that just works, but having a site that is incredibly well thought out and detailed. They took time to really understand how the business works and how we need to continually adapt. For a business like ours, their insight is invaluable.”

Jason Smith Founder, Fontsmith

Simmons Bakers

“Simmons needed an agency that would spend the time to understand our business and get a feel for what makes us different. Taylor/Thomas got to the heart of our business and delivered a website that sits perfectly alongside our ongoing shop refits and brand collateral.”

Rupert Matthews Managing Director, Simmons Bakers

South Hampstead

“Taylor/Thomas manage to deliver ‘big agency’ quality – in terms of thinking and design solutions – with boutique levels of service. The team are clever, hands-on, problem-solvers – willing to go above and beyond, with a personal, genuine approach and great attention to detail. A joy to work with.”

Jo Mason Marketing Manager, South Hampstead High School


“Taylor/Thomas has been a major factor in our website’s success, helping us stand out from our competitors and attract the right people.”